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Hold time for fraud

Mrebollo
New Arrival

You would think if there was fraudulent activity on your account you wouldn’t have to wait over 2 hours on hold!! Terrible customer service. 

2 REPLIES 2

Re: Hold time for fraud

dfwskier
Top Contributor

you don't have to hold on the phone.

 

click on "contact us" below for other options

 

Also, the cell app has a "chat" function, too.

Re: Hold time for fraud

bec102896
Top Contributor

I would reach out to Southwest on Facebook or Twitter for assistance.