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Re: LUV Voucher Expiring in November

Swcus
New Arrival

Have a similar question. I tried to call customer service. Been on hold for 29 mins now. No one picked up. The wait time is unacceptable.

Re: LUV Voucher Expiring in November

Swcus
New Arrival

38 mins on hold now. If there is no one actually working today, they should let customers know so they are not waiting for nothing.

Re: LUV Voucher Expiring in November

Swcus
New Arrival

50 mins on hold and no one picked up call. Will not be wasting time anymore and will spend time flying with another airline later.

Re: LUV Voucher Expiring in November

TheMiddleSeat
Top Contributor

@Swcus You would need to speak to Customer Relations during the week, Monday through Friday.

 

Contact Customer Relations

 

--TheMiddleSeat

Re: LUV Voucher Expiring in November

Swcus
New Arrival

Thanks. Interesting to know. The phone line said wait time was 20 mins. Why wasn’t it notified to customers on the phone line if in fact there was no one there on weekends and it said hold time was 20 mins? More customers fly on weekends too so why are they asking people to keep holding per the recording if there was in fact no one to answer calls? This needs to be addressed in customer service.

Re: LUV Voucher Expiring in November

TheMiddleSeat
Top Contributor

Maybe suggest changes when you call them. 

 

--TheMiddleSeat

Re: LUV Voucher Expiring in November

dfwskier
Top Contributor

 855-234-4654 is customer relations' phone number. It is only staffed Monday thru Friday.

 

800-435-9792 is customer service's phone number 24/7.

 

If phone wait times are long just hang up and try Twitter, Facebook or e-mail instead. Southwest is pretty good about responding to these. The cell app "chat" function is another viable option. The virus is causing all airlines to juggle schedules. Thus lots of people are calling.