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Southwest Airlines Community

LUV Voucher Fraud

Shart803
New Arrival

I was given 2 Luv Vouchers and my email was hacked. I tried to use the Vouchers and noticed I did not have any available funds. I called go ole Southwest to provide me with information on the usage and they advise they could not release any information to me. They did tell me that we see they were used but not by you. They could see the person's name but would not release the information to me. How is it okay for Fraud to be committed and Southwest doesn't even care. And they would not reissue the Vouchers to me. The reason I received the Vouchers was because of a very bad delay and now I'm still receiving bad service. Looks like I'll be telling everyone about the WONDERFUL Southwest! I'll start with our local television station to start! I'm so frustrated and irritated with the way SW handled this situation! So it's okay to committ Fraud with SW! THEY DON'T CARE! 

4 REPLIES 4

Re: LUV Voucher Fraud

wmvgjf1
New Arrival

Southwest is the worst

Re: LUV Voucher Fraud

TheMiddleSeat
Top Contributor

Hold up.... Your email was hacked and you're angry at Southwest?!?!

If someone stole my gift card for Bob's Liquor Store from my car and used it do you think I should be angry at Bob's Liquor Store because they allowed it to be used and wouldn't give me another one?

 

It is your responsibility to secure your email just like it is your responsibility to secure your purse/wallet.

 

--TheMiddleSeat

 

 

Re: LUV Voucher Fraud

Shart803
New Arrival

You missed the entire point! Go back and read my concern! My concern is that they will not provide me with the information they have on the fraudulent activity! It's okay for them to withhold this important fact! Thanks for taking the time out your busy day to find the negative! Smh

Re: LUV Voucher Fraud

TheMiddleSeat
Top Contributor

Notify law enforcement and they can get a warrant. There are legal ways to handle fraud investigations.

 

--TheMiddleSeat