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I did thst already, lol. Also did it on Facebook too. No response whatsoever. They clearly do not want to keep loyal customers.
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@20222023 wrote:
I did thst already, lol. Also did it on Facebook too. No response whatsoever. They clearly do not want to keep loyal customers.
Yep, no other loyal customers have submitted requests for refunds, reimbursements, lost baggage, or status. You should totally get immediate service ahead of me and everyone else that has requested help.
I get that you're frustrated and you do certainly have other options, but you can't pretend that Southwest isn't trying to dig out from a major disaster and isn't completely swamped. I hope you get your status, I would certainly want it if I were in your situation, but there needs to be some realization of the big picture.
--TheMiddleSeat
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It worked out and they fixed the issue today. You were right that it required patience on my part.
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That's great news! Thank you for returning and posting the update.
--TheMiddleSeat
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