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Southwest Airlines Community

Re: Never received points from interrupted Christmas travel

Explorer B

I actually was able to get the points! I DMed Southwest on Facebook messenger and they got right to the bottom of the issue and added the points directly to my account. It was so easy… I can’t believe how much time I wasted calling them and sitting on hold when all I had to do was send a dm. Thank you to all who commented on my post and helped me out with this!