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Southwest Airlines Community

New user

Chinbay
New Arrival

All
I have booked a flight, but it is not showing on my Rewards Account under forthcoming flights. Have tried calling, messaging SW, but no joy--any suggestions?
Thank you

 

3 REPLIES 3

Re: New user

parpitt1
Active Member
Solution

do you have the confirmation email and or alpha numeric confirmation #. If you were not not "signed in" to your rapid rewards account when you made the purchase I don't believe the system will know it's you.

You can add you rr# to the ticket once you bring up the confirmation number as long as your name info matches, (middle name, middle initial must match etc.) 

Re: New user

TheMiddleSeat
Top Contributor

Look up your reservation:

https://www.southwest.com/air/manage-reservation/index.html?page=ADD-RAPID-REWARDS-NUMBER

 

Then add your RR number to the reservation. 

 

--TheMiddleSeat

Re: New user

Chinbay
New Arrival

Thank you