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On hold for 2 hours and then transferred

New Arrival

I was on hold for 2 hours and then was told by a representative that customer service could not help me so she transferred me to customer relations and then since I wasn’t A list it hung up for me.


Without luggage, out hotel costs, our rental car reservation is canceled at our destination, had to end up renting a car and driving from Cleveland to Buffalo and Pay 5x more for a rental. Families save up money and plan vacations and southwest could at least offer some compensation for ruining the first two days.


Re: On hold for 2 hours and then transferred

Rising Star

It's hard to understand from your post exactly what your problem is. 


Was your flight delayed? Canceled?