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Hello, one week ago I ordered a HP laptop using my rewards points for my nephew, and I have gotten no emails regarding it being shipped or anything of that sort, how long will this take to ship? It's been a week already and packages are supposed to ship in 4-6 days.
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Solution
If you used points to buy a laptop, you did not do so thru Southwest.
You used More Rewards, and should ask the question of them.
https://community.southwest.com/t5/Knowledge-Base/More-Rewards-Contact-amp-FAQs/ta-p/108878