Skip to main content

Southwest Airlines Community

Overbooking Cash Voucher

Mark1519
New Arrival

I was offered a cash voucher the day before an overbooked flight.  The vouchers are handled for Southwest by Hyperwallet which is a Paypal company.  I received the email from Hyperwallet to claim the cash.  Problem:  to claim it requests "Customers ID".   I do not know what this is and have tried several.  Has anyone been through this?  SW customer service has not helped!!IMG_2639.jpg

10 REPLIES 10

Re: Overbooking Cash Voucher

dfwskier
Top Contributor

Rapid Rewards number or confirmation number ..??

Re: Overbooking Cash Voucher

Mark1519
New Arrival

Thanks, I tried those.  I only get five attempts total, I also tried my email address. 

 

Re: Overbooking Cash Voucher

tappingmom1
Active Member

Just wondering...

Do you first need to make an account with Hyperwallet??

Re: Overbooking Cash Voucher

dfwskier
Top Contributor

It looks like "verify using" is a clickable button. Are there other options besides customer id?

Re: Overbooking Cash Voucher

Mark1519
New Arrival

No, when you click to expand it is still the only option.   But thanks! 

Re: Overbooking Cash Voucher

Mark1519
New Arrival

I spoke with them and they said no, it’s ready just need the ID which was created by SW.   Unfortunately SW has not been helpful.   Thanks. 

Re: Overbooking Cash Voucher

nina92ha
New Arrival

had the exact same issue. 

 

however, i ended up putting in the SW claim ID in / INCIDENT ID that is personal to your case and it worked to log in

Re: Overbooking Cash Voucher

cherylcearfoss
New Arrival

For the incident Id, used as hyper wallet customers id, did you use the whole thing?  I.e. mcown12345678?  Or did you just use the numbers, please?

 

Thank you!

Re: Overbooking Cash Voucher

nina92ha
New Arrival

The whole incident ID including letters