Overbooking Cash Voucher

[Mark1519]

I was offered a cash voucher the day before an overbooked flight.  The vouchers are handled for Southwest by Hyperwallet which is a Paypal company.  I received the email from Hyperwallet to claim the cash.  Problem:  to claim it requests "Customers ID".   I do not know what this is and have tried several.  Has anyone been through this?  SW customer service has not helped!!

[dfwskier]

Rapid Rewards number or confirmation number ..??

[Mark1519]

Thanks, I tried those.  I only get five attempts total, I also tried my email address. 

[tappingmom1]

Just wondering...

Do you first need to make an account with Hyperwallet??

[dfwskier]

It looks like "verify using" is a clickable button. Are there other options besides customer id?

[Mark1519]

No, when you click to expand it is still the only option.   But thanks! 

[Mark1519]

I spoke with them and they said no, it’s ready just need the ID which was created by SW.   Unfortunately SW has not been helpful.   Thanks. 

[nina92ha]

had the exact same issue. 

however, i ended up putting in the SW claim ID in / INCIDENT ID that is personal to your case and it worked to log in

[cherylcearfoss]

For the incident Id, used as hyper wallet customers id, did you use the whole thing?  I.e. mcown12345678?  Or did you just use the numbers, please?

Thank you!

[nina92ha]

The whole incident ID including letters