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Promotion ended 5/30 and still no Bonus Points

soctung
New Arrival

There was a promotion offered through SWA RR that stated that if I spent $25000 between 3/1 and 5/31 I would receive 20% bonus points. I called several times and kept being told not to worry - wait until the 8 weeks has passed. Now it has passed and NO POINTS. I am close to a companion pass and really need those points to book travel for next year!

 

Anyone else?

4 REPLIES 4

Re: Promotion ended 5/30 and still no Bonus Points

TheMiddleSeat
Top Contributor

You would need to discuss with Chase, they are the ones that determine if you should get the points.  Now that the time period has passed it would be good to give Chase a call.

 

--TheMiddleSeat

Re: Promotion ended 5/30 and still no Bonus Points

soctung
New Arrival

it was not a chase promotion - it was a Southwest Promotion. I have confirmed that. 

Re: Promotion ended 5/30 and still no Bonus Points

TheMiddleSeat
Top Contributor

The promotion required spending on your Chase credit card.  Only Chase knows what you spent and only Chase can determine if you get the points.  You will not get anywhere contacting Southwest.

 

--TheMiddleSeat

Re: Promotion ended 5/30 and still no Bonus Points

ZevSupport
Active Member

Chase has a team that handles these promotions, specific to each credit card. Ask to transfer there. Once they make a change, you might see it after your next statement close.


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