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Rapid Points not accruing

khause
Explorer C

Is anybody having problems with getting their rapid rewards points accruing for May and June? Triple for groceries in June is a great promotion if you actually receive the points.

I have not been accruing and I have sent messages to Customer Service with no response. 

 

What's up with a 48 hour turn around time???

2 REPLIES 2

Re: Rapid Points not accruing

TheMiddleSeat
Aviator A
Solution

Hopefully you're directing inquiries to Chase customer service, not Southwest? Often, the biggest confusion with grocery points is the belief that shopping at non-traditional grocery stores (Costco, Target, Wal-Mart, etc) will also qualify for bonus points. Unfortunately, grocery purchases need to be made at traditional grocery stores such as Kroger, Safeway, etc.

 

--TheMiddleSeat

Re: Rapid Points not accruing

gsking
Aviator C
Solution

According to the rules, allow 6 to 8 weeks to get points.


That could be the issue.