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Rapid Points not accruing

New Arrival

Is anybody having problems with getting their rapid rewards points accruing for May and June? Triple for groceries in June is a great promotion if you actually receive the points.

I have not been accruing and I have sent messages to Customer Service with no response. 

 

What's up with a 48 hour turn around time???

2 REPLIES 2
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Re: Rapid Points not accruing

Top Contributor
Solution

Hopefully you're directing inquiries to Chase customer service, not Southwest? Often, the biggest confusion with grocery points is the belief that shopping at non-traditional grocery stores (Costco, Target, Wal-Mart, etc) will also qualify for bonus points. Unfortunately, grocery purchases need to be made at traditional grocery stores such as Kroger, Safeway, etc.

 

--TheMiddleSeat

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Re: Rapid Points not accruing

Active Member
Solution

According to the rules, allow 6 to 8 weeks to get points.


That could be the issue.