Rapid Rewards Down

[nancylouie]

I have been trying to cash in points for weeks but cannot get through.  Site says under maintenance.

Our site is down for maintenance

You still have access to, 

[dfwskier]

Are you trying to use points to buy a flight, or something else.

I bought two point flights yesterday -- no problem.

If something else, you are not buying from Southwest, but from another company - More Rewards.

[chgoflyer]

---

@nancylouie wrote:

I have been trying to cash in points for weeks but cannot get through.  Site says under maintenance.

Our site is down for maintenance

You still have access to, 

---

Unfortunately, More Rewards has been "down for maintenance" for at least a week. Not sure what's going on exactly... but it's probably not good. You can't even use their Contact Us function -- everything is blacked out. I'd suggest you reach out to Southwest directly, perhaps they can provide some insight.

[ZevSupport]

Having the same issue, hope it's resolved soon!

[cdawgstl]

[dfwskier]

Did you read the posts above yours?

[chgoflyer]

I suspect More Rewards may be going away. Or significantly changed. Southwest has blocked the sale of gift cards before (and then later raised their cost), but never pulled the whole site offline. And no true website maintenance takes this long.

I reached out to Southwest and Chase, and called More Rewards. Southwest told me to contact More Rewards, Chase seemed to not even know what the program was, and More Rewards told me to contact Southwest for more information.

[IsaRamos]

 It's been down for months now! Very frustrated since we haven't used our points during covid peak and we want to use it now for more than flights only (hotel/rental car). I already called, emailed and they said they have no idea when it will be back. 

[dfwskier]

You must have  a Chase Rapid Rewards card to use the current iteration of More Rewards.

Do you?

[TN615]

I have a Chase Rapid Rewards credit card and it won't let me in either, only shows a few shopping options.  I was just on it a few weeks ago looking at flights.  Also I am logged into SW, logged into Chase/Rapid Rewards, my credit card is linked, etc.  It's not working.  (I understand about the rate conversion--our situation is one of necessity.)