Rapid Rewards Down

[nancylouie]

I have been trying to cash in points for weeks but cannot get through.  Site says under maintenance.

Our site is down for maintenance

You still have access to, 

[dfwskier]

Are you trying to use points to buy a flight, or something else.

I bought two point flights yesterday -- no problem.

If something else, you are not buying from Southwest, but from another company - More Rewards.

[chgoflyer]

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@nancylouie wrote:

I have been trying to cash in points for weeks but cannot get through.  Site says under maintenance.

Our site is down for maintenance

You still have access to, 

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Unfortunately, More Rewards has been "down for maintenance" for at least a week. Not sure what's going on exactly... but it's probably not good. You can't even use their Contact Us function -- everything is blacked out. I'd suggest you reach out to Southwest directly, perhaps they can provide some insight.

[ZevSupport]

Having the same issue, hope it's resolved soon!

[cdawgstl]

[dfwskier]

Did you read the posts above yours?

[chgoflyer]

I suspect More Rewards may be going away. Or significantly changed. Southwest has blocked the sale of gift cards before (and then later raised their cost), but never pulled the whole site offline. And no true website maintenance takes this long.

I reached out to Southwest and Chase, and called More Rewards. Southwest told me to contact More Rewards, Chase seemed to not even know what the program was, and More Rewards told me to contact Southwest for more information.