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Rapid Rewards Points Locked

sisk71
New Arrival

I have submitted questions through Southwest, received one response, but nothing since then.  My rapid rewards account is locked and they say I need to submit a government issued ID to verify my identify so they can unlock my rewards.  I'm very leary about submitting this information and was wondering if anyone else has gone through a similar situation.  Thanks.

7 REPLIES 7

Re: Rapid Rewards Points Locked

TheMiddleSeat
Top Contributor

Obviously the account was locked for a reason and you need to prove who you are for it to be unlocked.  As long as you initiated the contact with Southwest I don't see why there is concern.  Southwest would not call you and request this info.

 

--TheMiddleSeat

Re: Rapid Rewards Points Locked

ZevSupport
Active Member

You can also verify and get updates via Twitter DMs with the airline. Be careful of scammers, on the phones, though.


Community Champion | LGA based | Companion Pass Holder | Southwest Passenger

Re: Rapid Rewards Points Locked

lucas2mg
New Arrival

So who do you contact at Southwest? Only contact number I find is the reservations/flight changes folks. No technical support direct number/people? You have to wait in line with the hundreds of people trying to rebook their cancelled flights? Bleh!#

Re: Rapid Rewards Points Locked

dfwskier
Top Contributor

use one o the non phone options listed in "contact us" below

Re: Rapid Rewards Points Locked

jksobonya
Rising Star

I've never heard of a Southwest account being "locked" before. How does this happen? Do you mean you entered your password incorrectly one too many times and cannot log in? Can you not reset your password?

 

--Jessica

Re: Rapid Rewards Points Locked

dfwskier
Top Contributor

I suppose it might be true.

 

I held a credit card with one bank  for 15 years and it suddenly told me I had to do the same thing. I never found out why as there had been no illicit activity on the account.

Re: Rapid Rewards Points Locked

tobeynaquin
New Arrival

My 500,000 plus points are locked along with my companion pass is locked.  I have tried calling and emailing, no one seems to be able to help me.