Good Afternoon SWA Community
We wanted to let you know about a Rapid Rewards maintenance outage that will occur later this evening so that you can plan accordingly.
The notice below will be posted on the website later this afternoon. We have also added this information to pre-trip e-mails for itineraries that may be traveling during this window.
Rapid Rewards Unavailable Friday 2/28 11PM CST to Saturday 2/29 9AM CST
We are improving our systems during this time. Functionality related to your account will be temporarily unavailable.
The following features will not be accessible:
- Signing into, viewing, or changing your Southwest Account or Rapid Reward details
- Accessing your Upcoming Trips for logged in Customers in the mobile apps or website. Reservations can still be accessed with your confirmation number
- Booking tickets with points or Companion Passes
- Changing existing tickets booked with points or Companion Passes
- Signing into our A List Preferred Inflight WiFi service
- Signing into our SWABIZ Corporate Travel tool
If you are traveling during this window please do the following:
- Make a note of your confirmation number as Upcoming Trips will not be available. You may need this at the airport if you need to add baggage or reprint a boarding pass
- Save or print your boarding pass prior to this time period. Use the Apple Wallet or Google Pay option to store them on your device
- If you need to check in or obtain a boarding pass during the outage, please use the Check In feature directly as Upcoming Trips will not be available. You will need your confirmation number to check in on our website, our mobile apps, or at the airport.
- Changes to bookings made with points must be made by an airport agent. Please make any trip changes that involve points or Companion Passes prior to this outage.
Thank you for your patience during this maintenance outage - we look forward to seeing you onboard soon!
