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My account seems to be locked. I called SW and was told to email my ID with a case number. I did this on July 1, 2022. I still haven't heard back from anyone, and I am unable to use my companion pass. I had to purchase my tickets when I have over 450,000 points. I called and no seems to be able to assist me with getting my account unlocked. I see my points and can book if I pay. Any help is appreciated.
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Sorry no one here can help you since Southwest would have to resolve the issue. Have you called again and referred to the case # to see if anyone on the phone can help? I would think you could also make a reservation using the points over the phone.
--TheMiddleSeat
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With that many points and CP status, I assume you are an A-List Member. Call the dedicated phone line for A-list members, I usually get a representative on the line almost immediately and they are very helpful.
Best of luck on resolving your issue
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Unfortunately I am not an A-list member. I have had my account since 1999 and we have a business. We use this card very often, so it's easy to accumulate points. I have tried calling several times. Sad part, I have my husband as my companion pass, and I had to purchase his flight. I have called and they are very friendly, but they can't help. I don't know if there is another phone number to try. Email is not working... It's been over two weeks. I just want what I earned.
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I tried that. The representative was positive he could do it. He got to the point of paying the fees and then he got the same message I did. I called several times to see if I would luck out with someone else.
He was very sweet and trying to help. He put in something to help escalate it, but I haven't heard anything yet... I have several more trips to book. Prices are going up and I am out of options at this point.
Thanks for the suggestion.