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One small mistake just caused me horrendous personal problems. I had to wait until 2:00am to get straight answers. Been off my flight since 5pm yesterday. I don’t even trust this airline anymore to help me have a good travel experience. Late flights, old planes, mishandling, bad customer service. It’s a nightmare honestly ruined my business opportunities because of one mistake. It small for the company but big for me. But to feel like it doesn’t matter makes it worse. Thousands lost and no one is being held accountable.
Re: Rapid rewards
Re: Rapid rewards
04-03-2021 10:51 AM - last edited on 04-05-2021 03:24 PM by NicoleAshley
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I'm sorry to hear that you have run into problems
Would you care to be a bit more specific about your issues?
Alternatively, you could file a complaint directly with SW Customer Relations.
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I find it hard to believe that an airline's rewards program could cause you "horrendous" personal problems, but I digress... the worst thing that could possibly happen is that your points got stolen. What's worse than that? But even then, I am not sure how that would cause you personal problems. It would just be an incredible inconvenience.
--Jessica