Refund of Rapid Reward Points from SW cancelled Christmas flights

[ssbrownhome1]

I am trying to confirm how and when my rapid rewards points used from my account for travel at Christmas on flights SW cancelled will be returned to my account. I am trying to re-book for spring break with these points. Thanks 

[dfwskier]

Points are returned to the RR account instantly  when

1) The passenger cancels a flight or

2) When a passenger no shows a flight (that will change later this year as points will be forfeited for a no show)

If one of those things happened and you don't have the points, you probably should contact the airline. Click on "contact us" below and proceed. 

[TheMiddleSeat]

After my flight was cancelled I submitted a refund request and was refunded the points a few days later.  Use the form at  https://www.southwest.com/traveldisruption

--TheMiddleSeat