Skip to main content

Southwest Airlines Community

Refund

bwheatfill
New Arrival

After  purchasing ticket my husband was diagnosed with pulmonary fibrosis.  Advised by his doctor not to fly (going to elevated altitude) or be around large gatherings.  (He was going to a wedding).   Ticket cancelled, plus $75 fee....Told he could use the credit for a year.   Guess what?   HE IS NOT ABLE TO FLY!!!!!   Retired on a fixed income....is this the best you can do??  Seems like there should be some flexibility in your rules.  This wasn't just a decision not to go, it was recommended by his doctor.

4 REPLIES 4

Re: Refund

TheMiddleSeat
Top Contributor

Are you sure you're talking about the right airline? There's no $75 fee. Fake post? Either way, you purchased a nonrefundable fare. Refundable fares are available that provide cash refunds. 

 

--TheMiddleSeat

Re: Refund

CupCrusher40
Active Member

maybe you could fly him to Florida if the name must match voucher anyone know?

Re: Refund

jksobonya
Rising Star

Southwest doesn't charge fees to cancel flights. You must be talking about another airline. 

 

--Jessica

Re: Refund

ZevSupport
Active Member

Are you maybe referring to a travel agency's fee? 


Community Champion | LGA based | Companion Pass Holder | Southwest Passenger