08-06-2021 03:55 PM
After purchasing ticket my husband was diagnosed with pulmonary fibrosis. Advised by his doctor not to fly (going to elevated altitude) or be around large gatherings. (He was going to a wedding). Ticket cancelled, plus $75 fee....Told he could use the credit for a year. Guess what? HE IS NOT ABLE TO FLY!!!!! Retired on a fixed income....is this the best you can do?? Seems like there should be some flexibility in your rules. This wasn't just a decision not to go, it was recommended by his doctor.
08-06-2021 06:23 PM
Are you sure you're talking about the right airline? There's no $75 fee. Fake post? Either way, you purchased a nonrefundable fare. Refundable fares are available that provide cash refunds.