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The extra rewards page for using rapid rewards points has been down for a long time. I have been trying to buy giftcards and can't. Anyone know what is going on here?
Just says this....
THIS SITE IS TEMPORARILY UNDER CONSTRUCTION.
When will it be back? I think this is rediculous. Should I call direct? Makes me want to take my credit cards and loyalty elsewhere if they prevent me from using my points.
Solved! Go to Solution.
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It seems to be loading just fine for me ... if I'm not logged in.
I'm also not a RR CC holder, so I can't redeem anything, but I can see their rewards catalog and offerings.
I just tried logging in, and I get the same message (site is under construction). Not sure how long it's been like this; it used to have different messaging.
--Jessica
Re: Repid Rewards for Giftcards and More (AwardHQ) issues
Re: Repid Rewards for Giftcards and More (AwardHQ) issues
12-06-2021 10:27 AM
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Interesting, what site? I got the same message again today.
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Southwest ONLY allows use of points for SW ticket buys.
Everything else is handled by a company called More Rewards, and SW has NO CONTROL over what that company does.
https://community.southwest.com/t5/Knowledge-Base/More-Rewards-Contact-amp-FAQs/ta-p/108878
Re: Repid Rewards for Giftcards and More (AwardHQ) issues
Re: Repid Rewards for Giftcards and More (AwardHQ) issues
12-06-2021 10:28 AM
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Understandable, still they need to sort our who they contract work too or something.
Re: Repid Rewards for Giftcards and More (AwardHQ) issues
Re: Repid Rewards for Giftcards and More (AwardHQ) issues
12-10-2021 09:31 AM
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So nothing on this? I still keep getting the same message. What can we do about this?
Anyone point to how I can transfer out my points to something else then?
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Sorry you are having trouble. Can you private message me the link you are using and the path you go there? There may be a bad link out there that we need to fix.
Thanks so much!
Mark Hursh
Southwest Digital Customer Products
Re: Repid Rewards for Giftcards and More (AwardHQ) issues
Re: Repid Rewards for Giftcards and More (AwardHQ) issues
12-14-2021 10:52 AM
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I cant find the private message, but second picture shows the link. But it looks like it may be hard to read so this is it here > "https://www.1.awardhq.com".
I get there from clicking on the "Redeem Points for Gift Cards & More" from the main page (see first picture). This is how I accessed this before.
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I am still having this issue - Can you publish the correct link?
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You must be a Rapid Rewards Visa card by Chase customer in order to use your points for More Rewards.
To reach More Rewards:
- FIRST: Login to your Rapid Rewards account on the Southwest.com website.
- In the upper right of the screen, click on RAPID REWARDS. This will launch a pop-up.
- On the pop-up, under Program, select Redeem Points for Gift Cards & More
- This will take you to the More Rewards portal. The link for Gift Cards is near the upper right of the screen.