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I'm trying to book a flight with points, but I can't remember my password. My security questions are very out of date as well. Is there an easier way to reset my password than to call them? I've been on hold for 30 minutes and anticipated wait times right now exceed 2+ hours.
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You could try contacting customer relations - Monday thru Friday normal business hours
https://community.southwest.com/t5/Knowledge-Base/Contact-Customer-Relations/ta-p/108355
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Can you not reset your password here? Fill in your first name, last name, and e-mail, and you will be emailed instructions on how to reset your password.
https://www.southwest.com/account/recovery
--Jessica
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@jksobonya wrote:
Good catch, Jessica. I had not seen that before.