Skip to main content

Southwest Airlines Community

Rewards name change

Explorer C

Where is the, "Connect with Us," link to change a name on a rewards account. 

I have been trying to resolve this issue for 2 years. 

Fax did not work

Email did not work



Re: Rewards name change

Aviator A

You can Contact Customer Relations and they should be able to assist you. If you call the 855-234-4654 be prepared that hold times may be long due to COVID-19 and the tropical weather lately. 



Re: Rewards name change

Aviator A

Here is the FAQ page that contains the Connect With Us link!


Here are the details: Name change requests may be submitted via the Connect With Us page on, in writing by mail to Southwest Airlines Rapid Rewards, P.O. Box 36657, Dallas, Texas 75235, or by fax to 1-877-506-0154. Your written request must contain your current Member contact information (name, address, telephone number, and email address if available), Rapid Rewards account number, along with photocopies of your legal documentation (ex. Old government-issued photo ID and new government-issued photo ID, marriage license, divorce decree, etc.) or any other information Southwest may request that reflects your new legal name. 


My wife did this a couple of years ago with no issue; just be sure to get the documentation right!


-A List, Companion Pass holder

Re: Rewards name change

Aviator A

Keep in mind you can't just change the name on the account to transfer ownership of it.  If the name change is for something like getting married/divorced then you should have no problem.