So this one stumped the SWA call center and the “specialist” there today. At their advisement I have an email out to the airline to try to find this out, but I figured I would ask the experts first: you guys.
(I’ve mentioned in a previous thread the uphill slog it is to qualify for Companion Pass only in the air this year, so I spend a lot of time [relatively!] tracking my progress.)
To qualify for 2024 A-List Preferred, I have 48 of 50 flights (although I already qualified via points amount last month). To qualify for 2024 Companion Pass however, I have 43 of 100 flights. What gives?
I of course understand that Rapid Rewards reward flights don’t count. My working theory is this: Non-revenue flights also don’t count. There have been some flights here in 2023 (I don’t have an exact count to prove my theory here, alas, but I believe it is less than five segments) that were purchased with travel funds I had. SWA is thus somehow counting these as “non-revenue.”
Is that possible? If so, why? These were funds that had been used to purchase other travel I had needed to cancel. Revenue is revenue. Right?
Plus, what about vouchers? I’m pretty sure I applied a couple hundred dollars here and there via vouchers. If you use a voucher to cover ANY amount of a flight cost does that make it non-rev? Yikes.
And on top of all that, why would non-revenue count for A-List but not Companion Pass? Is this another systemic computer crock-up?
Are these theories completely off? Is it something else? Sound off, experts! (And thank you!)
