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Southwest Airlines Community

Re: Still Have not Received 25k Points

Dgraysd2
Explorer C

IT HAS BEEN OVER TWO MONTHS AND NEITHER MYSELF NOR MY WIFE HAVE RECEIVED THE 25,000 POINTS WE WERE PROMISED FOR OUR CANCELED FLIGHT ON 12/27. NO, WE DIDN’T GET AN EMAIL, WE’VE CHECKED. AND EMAILED. AND CALLED 10X EACH. PLEASE HELP!!!