When it comes to service you can have it good, fast, or inexpensive. You tell me two, and I'll tell you the third:
- You want it good and fast? It won't be inexpensive
- You want it fast and inexpensive? It may not be good
You get the idea.
For me, Southwest is almost always good, fast, and inexpensive. Are they perfect? No, then again none of them are - I know, I've been a highest-tier member on all of the major airline programs at one point or another, and flown with them all over the world.
Thank you Southwest for your dedication to service and always striving for safety first and continuous improvement; I'm going to love the USB ports being installed this year. Oh, and by the way, a big thank you for the totally unexpected 50,000 points you gave me for my two canceled holiday flights; that wasn't necessary, but I really appreciate it!
- Will (where there's a will there's a way)
