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I purchased a ticket for a family member but he has passed away. I am aware that I will be credited the ticket amount but can only use it for the traveler listed on the ticket within a year. I'm okay with receiving credit but can I be accommodated by being able to change the traveler?
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Hi @Cbigelow,
First, let me offer our sincere condolonces to you and your family on the passing of your loved one.
Regarding your question, this is a Customer Service issue that cannot be resolved on this channel. However, you do have options. Please visit southwest.com/feedback to see a list of the ways you can get in touch with us to get your issue resolved.
Thank you for being a part of our Community, and please know our Hearts are with you and your family during this difficult time.
Derek
Moderator
Southwest Community