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Trying to book companion on the App

kkraft25
Explorer C

My app is telling me "No match found. Please check your information" error: 404622370.
All information has been double checked.  Companion has his own RR number.
Anyone else encounter this?  What does this mean?

4 REPLIES 4

Re: Trying to book companion on the App

TheMiddleSeat
Aviator A

Errors related to the promo Companion Pass are being mentioned elsewhere in the Community. I advise trying again later, perhaps tomorrow.

 

--TheMiddleSeat

Re: Trying to book companion on the App

sada9228
Explorer C

Don't use Apple Pay or Pay Pal! When you get the error message just scroll back down and click to confirm until it works. It took me 20-30 tries but it FINALLY worked. I saw another user got it to work this way too. 

Re: Trying to book companion on the App

gabswav3
Explorer C

tried new cc and payment too and still didn't work. will keep trying as you mentioned! thanks!

Re: Trying to book companion on the App

gabswav3
Explorer C

just tried again (10th time and it randomly worked!!!) THANKS