Skip to main content

Southwest Airlines Community

Highlighted

Upcoming Flight Not Displayed

New Arrival

I'm attempting to book a companion pass for a flight I booked a few days ago.  My flight is not showing up in Upcoming Flights under My Trips. This is not the first time this has happened.  It says "You have an upcoming flights that's not listed," but when I type in the confirmation number, it puts me in an endless loop of entering the same info.  Still, there is no option anywhere to book my companion.  It seems Southwest is making it very difficult to book a companion pass as there is no link for doing so in their confirmation email, on their display of your flight, or on their menu.  Why is this the case?  Why are my upcoming flights not displaying?  It's very frustrating to remember ever day to check the website to see if it finally appears under My Trips, because it never does.  My car rental for the trip is displayed, but not my flight.

And, bring back drink coupons for VISA users, please.

15 REPLIES 15
Highlighted

Re: Upcoming Flight Not Displayed

Rising Star

Try doing this to get your flights to come up in your account. http://tinyurl.com/lqmaxam

You can also add your companion by calling 1-800-435-9792

 

Good Luck

Highlighted

Re: Upcoming Flight Not Displayed

New Arrival

Thank you for the hyperlink, but it didn't work to bring my flight up under My Trips. Still no way to book my companion, short of calling them. Of course, that defeats the purpose of online booking.

Highlighted

Re: Upcoming Flight Not Displayed

New Arrival

Thank you. The link worked for me

Highlighted

Re: Upcoming Flight Not Displayed

Retired Community Manager

Hi @Anubisjeff,

 

I'm sorry you're experiencing this frustrating glitch. We're aware of the issue, and we're working on a fix so that you'll be able to see all reservations booked through your account. 

 

Highlighted

Re: Upcoming Flight Not Displayed

Top Contributor

So many glitches these days. 😞

Highlighted

Re: Upcoming Flight Not Displayed

Top Contributor

@chgoflyer wrote:

So many glitches these days. 😞


And still, 4 months later.

Highlighted

Re: Upcoming Flight Not Displayed

New Arrival

Their website is just really not all that easy to navigate, is it? I'm pretty techy, but I find it relatively hard to get around on swa.com sometimes.

Highlighted

Re: Upcoming Flight Not Displayed

New Arrival

Hi - I"m having this issue as well. I've booked to RT flights AUS-PHX. I depart earlier than my husband, but we're on the same flight home. ALL I see in My Trips is my flight out of Austin. 

Has this been fixed? Thank you.

 

Highlighted

Re: Upcoming Flight Not Displayed

New Arrival

I have the very same issue.  I have a trip to Punta Cana in March 2018 (with spouse as companion) and it does not show in my upcoming flights.  I booked the flight three months ago and I now have to painstakingly check the website every now-and-then just to confirm it’s really there!  (Sanity check).  I Luv the SW app, but this glitch is nagging me!!