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Southwest Airlines Community

Re: Verify my account using my Customer ID

Sgathje
Explorer C

I had to call Hyperwallet to get mine. 

it was my flight confirmation # from my trip and my case id from my submission for reimbursement with no spaces. 

example: 4TIYOA12345678

Re: Verify my account using my Customer ID

Meerkat
Explorer C

I received a separate email from Southwest stating what the Customer ID number is for the Hyperwallet payment. It's your flight confirmation number and the refund request case number put together with no spaces.

 

Example: 45XWZP61429329

 

After entering that info, the process was smooth, rapid, and easy.

Re: Verify my account using my Customer ID

ChrissyPoo2
Explorer C

Check your SPAM - my email with the customer ID was in my SPAM folder.

Re: Verify my account using my Customer ID

a61161
Explorer C

Hi there, how did you get the case ID?

I can not find any request history from the website  or response email for the request.

But I do have the email from hyperwallet.