I am experiencing issues with mine as well. Best to call SWA and light them up and hold them accountable. Lots of excuses being given for why they aren't honoring the CPs as quickly as they should be. I got approved (and was verified as being approved by a SWA customer service rep) back in mid-November and still no CP. When I called yesterday, she said it would "take up to 15 days to show up in my account". Not a lot of help for a flight I have next week, so I had to waste a disproportionate number of RR points so my fiancee can fly back with me.
