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I am trying to reach you all for customer service to use rapid travel credits. I've left my phone number twice and have not received a call back. Help!
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Sounds like the callback option might not be working for you so you'll need to either wait on hold until you reach an agent or try booking at southwest.com. Booking online is fast and easy, especially with points.
--TheMiddleSeat
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Hello @lorisue ,
if you are trying to redeem points for flights, first, congratulations on accumulating enough points and second, you do not have to call customer service. You can go to the website, put in the flight information, then look on the upper right where you have a choice of clicking dollars or points. You can just go through the regular process at that point. You will owe at least $5.60 per direction.
Have a good trip!
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https://www.southwest.com/air/booking/index.html
I'm guessing you already have the phone number to call to book a reservation: 1-800-I-FLY-SWA (1-800-435-9792)
Customer | Home airport DCA