trying for months to redeem 149,000 points for merchandise, number they gave to call noone answers.

[trudy0303]

please help...been trying for months to redeem points for merchandise....it ALWAYS SAYS TO CALL A NUMBER WHICH I'VE CALLED MANY TIMES BUT NO ONE ANSWERS. ANYONE ELSE HAD THIS PROBLEM? VERY FRUSTRATED. IF I FLY SWEST I ALWAYS BUY MY TICKET AND PREFER TO USE MY POINTS FOR MERCHANDISE. 

[dfwskier]

I suspect this explains what is going on

https://www.1.awardhq.com/24468SWANCMSWARRNCM/home

Due to circumstances resulting from COVID-19, we have temporarily paused the ability to redeem points in More Rewards. We are sorry for the inconvenience and hope to resume normal operations soon. Thank you for your patience and grace during this time.

[chgoflyer]

To clarify, that message above only applies to RR members who are not Chase RR Visa Cardholders.

Chase RR Visa Cardholders still have the ability to redeem points for merchandise through More Rewards.

To the OP, assuming you're a Chase RR Visa cardholder...

Here's the contact info from More Rewards -- is this the number you're calling?

Customer Service

Our friendly Customer Service Specialists are committed to providing the highest level of service. You may contact us via three different methods:

Phone: To place an order or to inquire about existing orders call 800-833-4861 from 7:00 a.m. - 7:00 p.m. Central Time, Monday through Friday.

Note: Customer Service will be closed during all major holidays. Customer Service hours may be impacted during severe weather.

Email: Simply click the "Contact Us" button located at the top of this site and complete the Contact Us Form. Our online Customer Service Specialists will assist you with your order, questions or item/return information. We strive to respond to your request within 48 hours, Monday through Friday.

Mail: You may write to us at:
Rewards Provider
Attn: Customer Service Center
P.O. Box 4000
Fenton, MO 63099