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Southwest Airlines Community

Changing Flight on points Error Message -flight cost increase

Explorer C


When is Southwest going to fix their glitch on changing flights that were booked with points.


Everytime I do this, a message comes up and says: We are unable to secure the price for the flight you selected.  Please see above.   It's been about 15 times now and counting for the last 3 months.  The increase is always to my disadvantage to what is listed on the website.


This wastes a lot of my time because then I have to call in and have southwest do it instead of myself.


Please southwest -- get this fixed.