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Advice to people on hold with Southwest --- HANG UP!!!~

dfwskier
Top Contributor

Wait times are awful, and the call back system is hit or miss at best when things are crazy.

 

There are much better, less frustrating ways to reach the airline in a more timely fashion

 

The Southwest cell app has a chat function - try it.

 

You can change or cancel flights yourself via southwest.com

 

If that doesn't work try twitter or e-mail. Details on how to do that are below:

 

https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US

 

Finally, if you are trying to change or cancel  a flight that is far in the future, you might want to wait a while until the craziness subsides a bit.

18 REPLIES 18

Re: Advise to people on hold with Southwest --- HANG UP!!!~

bec102896
Top Contributor

The chat option is great when it is working. 

Re: Advise to people on hold with Southwest --- HANG UP!!!~

TheMiddleSeat
Top Contributor

@dfwskier wrote:

 

Finally, if you are trying to change or cancel  a flight that is far in the future, you might want to wait a while until the craziness subsides a bit.


☝️This 100%

If your flight is not in the next couple of days, do not call now, do not do anything now, wait and call later.

 

--TheMiddleSeat

Re: Advise to people on hold with Southwest --- HANG UP!!!~

dfwskier
Top Contributor

@TheMiddleSeat wrote:

@dfwskier wrote:

 

Finally, if you are trying to change or cancel  a flight that is far in the future, you might want to wait a while until the craziness subsides a bit.


☝️This 100%

If your flight is not in the next couple of days, do not call now, do not do anything now, wait and call later.

 

--TheMiddleSeat


Delta is telling it's customers the very same thing "To help address customers with immediate travel needs, we are asking those who do not have travel in the next 72 hours to wait and contact us closer to your trip." 

Re: Advise to people on hold with Southwest --- HANG UP!!!~

bec102896
Top Contributor

Southwest posted a travel advisory on the website now telling people to wait to call if the flight is more than a few days away because of the high call volume. 

Re: Advise to people on hold with Southwest --- HANG UP!!!~

jksobonya
Rising Star

Excellent advice!

 

—Jessica

Re: Advise to people on hold with Southwest --- HANG UP!!!~

dfwskier
Top Contributor

bump

Re: Advice to people on hold with Southwest --- HANG UP!!!~

bec102896
Top Contributor

Due to a bunch of schedule changes hold times on the phone are very long right now it's best to use Twitter or the chat feature in the app or you can change your flight on the website or app. 

Re: Advice to people on hold with Southwest --- HANG UP!!!~

chgoflyer
Top Contributor
Solution

(Time for another bump.)

 

Southwest recently made massive changes to its schedule and as a result is suffering incredibly long hold times for telephone customer service.

 

If you're able to make your flight changes online do so. If you're unable to, try using the chat function in the Southwest app or reaching out via direct message on Twitter or Facebook. 

Re: Advice to people on hold with Southwest --- HANG UP!!!~

dfwskier
Top Contributor

Looks like it is appropriate to  bring this back to the top of the que.