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Book a Flight Reminder - Someone else searching for flights?

chrismis15
Explorer C

Over the last two weeks, I've received reminders to book a flight for flights I did not search to purchase. After the first email reminder, I changed my password. I've received another email reminder to book my flight to Hawaii, but I've not been searching for flights to Hawaii. Is this a glitch in the system, or do I keep changing my passwords?

5 REPLIES 5

Re: Book a Flight Reminder - Someone else searching for flights?

dfwskier
Aviator A

How are you getting the reminders?

 

at Southwest.com

via e-mail

via txt 

or ???

Re: Book a Flight Reminder - Someone else searching for flights?

chrismis15
Explorer C

Receiving via email.

Re: Book a Flight Reminder - Someone else searching for flights?

dfwskier
Aviator A

my solicitationas   from SW come from @iluv.southwest.com

my flight confirmations from @ifly.southwest.com

 

So anything from southwest.com, while spamy, is likely valid

Re: Book a Flight Reminder - Someone else searching for flights?

chrismis15
Explorer C

The email is from: southwestairlines@iluv.southwest.com.

 

The message indicate includes "Don't foget to book your flight from Seattle to Kauai" but I never searched for this flight and I don't live in Seattle. I understand the email is likely legit from Southwest, I'm concerned how someone else is getting into my account and searching for flights after two password changes. I don't want a hacker to use/steal my RR Points. I work in data/tech, so I'm aware to use strong passwords.

 

Just want to know if anyone else is experiencing this?

Re: Book a Flight Reminder - Someone else searching for flights?

dfwskier
Aviator A

No one is getting into your account. Southwest's computers have id'd you for spam.

 

If you keep changing passwords, but keep getting the same spam, that should tell you that external influence is not happening.