I was planning a trip on Southwest Vacations and used the online service to book. I attempted to book 3 days in a row with no luck. I was having a problem on line for whatever reason it would not book. So, I called customer service. The agent attempted to book for me and came into the same problem I had so I was told that a supervisor would look into it. I was placed on hold and she never came back to the phone and after 10 minutes, I hung up. I attempted again the next day, no luck. So, I called again. The agent told me that I had to play with the dates because I may have selected a day that was unavailable. Ok, fine. So, another 30-40 minutes later.....nothing. Keep in mind, I was getting to the payment screen, click pay, and it would give me an error. Every time I changed the date, it started the whole search over meaning I had to reenter my info alone with my guest info! I took a picture of the error message. It stated that one of the dates was unavailable AND that I had to stay a maximum length of 14 day in order to book the vacation! WHAT???? I am extremely disappointed because I had to book my trip with another airline. I didn't appreciate the first agent not coming back to the phone. What is the purpose of the customer service if they only see what I see. I was needing them to tell me which dates were available to fly. And EVERYTIME I attempt to book a flight, its always booked and I have to call customer service. Who has time for that. If you are restricting me from using my points.....SAY THAT like other companies do. I guess I will cancel my credit card and get another one with another airline. I was and still is beyond pissed that I had to use another airline.
