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Booking seat for ESA (dog)?

Sebbz27
New Arrival

I have a 50 lb ESA. I’m trying to book a flight from Hartford to fll. I don’t see an option to buy her a seat on your website at checkout. Can you please give me instructions on how to do that?

2 REPLIES 2

Re: Booking seat for ESA (dog)?

TheMiddleSeat
Top Contributor
Solution

In December 2020 the Department of Transportation made changes to the rules for emotional support animals.  As a result most airlines, including Southwest, no longer allow ESAs.  You can either bring a pet in a carrier or a trained service animal.

 

Pet info:

https://www.southwest.com/html/customer-service/traveling-with-animals/pets/index-pol.html

 

Trained service dog:

https://www.southwest.com/html/customer-service/unique-travel-needs/customers-with-disabilities-pol....

 

--TheMiddleSeat

Re: Booking seat for ESA (dog)?

bec102896
Top Contributor

Southwest and most other airlines don't accept ESAs anymore only service dogs and pet in cabin which is a small dog/cat that fits in the carrier under the seat in front of you. 

 

If this is a service dog you can reach out to Southwest on Facebook or Twitter and they can add the service dog to your reservation.