Can't cancel reservation

[karenj17]

My Christmas trip was a bust. I couldn't get out of Denver to Minneapolis but now I can't cancel my return trip from Minneapolis to Denver at the end of the week.

I'd love to cancel so that someone can take my seat on the plane but I can't do it online or by phone for all the reasons mentioned in this forum. I drove home over 45 minutes and have no desire to drive back to the airport and stand it line to cancel a return flight for a trip that never took place.

Here is what I get when I try to cancel online: 

Sorry, we found some errors...

• We are unable to modify or cancel your reservation as requested because at least one passenger listed on the reservation has already checked a bag for their flight. Please contact a Southwest Airlines Customer Representative for assistance at 1-800-I-FLY-SWA (1-800-435-9792).

[dfwskier]

try requesting a refund here

https://www.southwest.com/air/cancel-reservation/?clk=CALLVOLUME_HPHERO_221227

[karenj17]

Thank you for trying to help.

That is the site I tried to cancel my reservation.  Still same message:

Sorry, we found some errors...

• We are unable to modify or cancel your reservation as requested because at least one passenger listed on the reservation has already checked a bag for their flight. Please contact a Southwest Airlines Customer Representative for assistance at 1-800-I-FLY-SWA (1-800-435-9792).

[dfwskier]

You could try one of the international 800 numbers. I understand the wait isn;t terrible

https://mobile.southwest.com/html/contact-us/intl-customer-service.html

Alternatively, you could  ask for a refund

https://www.southwest.com/traveldisruption/?clk=CALLVOLUME_HPHERO_221227