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Canceling one party tkt of a group reservation

SKMTar1
New Arrival

Hello, 

Ive been calling customer service for 3 days- waiting over 2 hours and STILL no one answered to assist in managing this issue. 

How do I cancel 1 tkt for a member of our party , that has booked together, when they cant make the trip. Help would be appreciated!! ... And a rep-- any rep-- answering the phone would be even better!! 

4 REPLIES 4

Re: Canceling one party tkt of a group reservation

TheMiddleSeat
Top Contributor
Solution

If your flight isn't anytime soon wait until things settle down and call then.  Even better idea, since you can cancel up until 10 minutes prior to departure, wait until you are at the airport and have an agent do it there.  There's no benefit to cancelling earlier unless you're trying to use the travel funds immediately.

 

--TheMiddleSeat

Re: Canceling one party tkt of a group reservation

DancingDavidE
Top Contributor

@TheMiddleSeat wrote:

If your flight isn't anytime soon wait until things settle down and call then.  Even better idea, since you can cancel up until 10 minutes prior to departure, wait until you are at the airport and have an agent do it there.  There's no benefit to cancelling earlier unless you're trying to use the travel funds immediately.

 

--TheMiddleSeat


Solution!...with minor clarification, if "they" are trying to use the travel funds, or if the fare was refundable. Otherwise...no rush, do it at the airport if phone lines are busy until then.

 

 

Home airport MDW, frequent visitor to MCO to see the mouse.

Re: Canceling one party tkt of a group reservation

parpitt1
Active Member

Might be worth trying to edit the reservation online, (I would recommend working from a laptop not the mobile app it would be easier to navigate), I am assuming you have multiple parties on one reservation. 

Re: Canceling one party tkt of a group reservation

vhewtty1971
New Arrival

This is not an option either, I tried. Sorry, but the only way to do this... is at the airport.