Skip to main content

Southwest Airlines Community

Cancelled Reservations due to Hurricane and not rebooking for original date?

cchristensen
New Arrival

Hi, Southwest contacted me and told me that my flight is no longer available for the date 9/19 and that they did not have anything to change it to during the dates I needed. Now I check online and the dates are available. It is really confusing for me and I need my flight on that date for the price I paid. I am still in New Orleans dealing with the aftermath now of the hurricane. I spoke to Jennifer at the call center in Chicago last night but she informed she would have someone contact me, then placed me on hold for some reason and never came back on the line. I have reached out to the twitter handle as well with no response. Can someone please resolve this issue for me as soon as possible before no more flights are available on that date again. 

1 REPLY 1

Re: Cancelled Reservations due to Hurricane and not rebooking for original date?

bec102896
Top Contributor
Solution

I would reach out to reservations at 800-435-9792 to see about rebooking or reach out on Facebook or Twitter in a DM. 

 

You can also use the in app chat feature and they can assist with rebooking. 

 

-Blake