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Change Flight NOW

Aleksez
New Arrival

What is going on? I woke up to you telling me to cancel my flight and the website is telling me to call you and you aren't available by phone. My flight is TODAY. I am travelling internationally and meeting my family. I need assistance. 

7 REPLIES 7

Re: Change Flight NOW

parpitt1
Active Member

This a customer to customer forum, please contact SW directly, use phone, email or social media, best of luck!

Re: Change Flight NOW

ZevSupport
Active Member

Use social media DM! Good luck!


Community Champion | LGA based | Companion Pass Holder | Southwest Passenger

Re: Change Flight NOW

Aleksez
New Arrival

They aren't responding and I've been on hold for over an hour.

Re: Change Flight NOW

jksobonya
Rising Star

I've never heard of Southwest "telling" anyone to cancel a flight.

 

Did they actually cancel your flight? Is your flight delayed? 

 

More information would be helpful. 

 

--Jessica

Re: Change Flight NOW

dfwskier
Top Contributor

Southwest and other airlines are being hit with significant computer outages again.

Thousands of people are likely calling and the phone lines are jammed.

 

Click on "contact us" below for alternate ways to reach SW.

 

Also, you might want to try the Southwest cell app "chat" function, although I would not be surprised to hear that it's mucked up too. 

Re: Change Flight NOW

stenaught
New Arrival

I am in the same situation, fortunately I had planned for an extra day.  I booked a flight on a different carrier.  You may want to do the same.  

If southwest cancels your flight, they are required by law to refund your money, even if it's an anytime ticket. https://www.transportation.gov/individuals/aviation-consumer-protection/refunds

Re: Change Flight NOW

dfwskier
Top Contributor

@stenaught wrote:

I am in the same situation, fortunately I had planned for an extra day.  I booked a flight on a different carrier.  You may want to do the same.  

If southwest cancels your flight, they are required by law to refund your money, even if it's an anytime ticket. https://www.transportation.gov/individuals/aviation-consumer-protection/refunds


To be clear, If Southwest cancels a flight it will refund to the original form of payment:

 

if a credit card, to that credit card

If a debit card, to that debit card

If a travel fund, back to that travel fund