Not sure where to post this but our organization requested 4 tickets from Southwest through the appropriate process and according to the welcome page we were "approved." Our event and silent auction that we had planned to use the tickets for is in 2 weeks and we have not received any tickets or communication from Southwest about how to access these approved gifted tickets. We emailed though the help link and only received automated emails about how the help request email is an email based system? I called customer service and they had no idea about anything related to charitable giving. There seems to be no way to contact anyone about these approved tickets. Please help!
