I am in the same boat with Southwest Vacations. I cancelled a trip due to Covid. I called Apple leisure group and cancelled on June 19th. I was given air credit the same day but was told it would take no longer than 90 days for my hotel money to be refunded to my Southwest Airlines credit card. On day 90 ( Sept 19th ) I still had no refund. I called Apple leisure group and was told they would put in a priority request to accounting and I would have my refund within 14 days. I think my math skills are correct that 90 + 14 = 104 but today on day 118 STILL NO REFUND !!!!! If and when I ever get my money back I will NEVER book another vacation thru Southwest Vacations / Apple leisure group.
Did you start a class action lawsuit? Has anyone received their refund? Canceled a trip in November still no refund and getting the runaround by WN vacations.
Southwest cancelled my vacation on 3/18/20. They still have not even refunded even my hotel and airport travel reservations. Does anybody know where I can join a class action lawsuit to get my money back?
I suspect that if you do a web search for something like "Apple Leisure Group Class action suit" that you'll be able to determine whether there is one.
Has anyone suffered the Bait and Switch tactic where they booked a specific type of room on Southwest.com/Hotels and upon check in that room was not the one paid for but of a lesser quality ?
