Skip to main content

Southwest Airlines Community

Customer service

New Arrival

Is anyone working at SWA? I keep calling with no help. Awful customer service


Re: Customer service

New Arrival

I waited on hold the first time yesterday for 4 hours and they disconnected. This morning I got up at 3am and called, they said the approx. wait time was 120 minutes, 3 1/2 hours later, got disconnected again. I have emailed, direct messaged several times on Twitter and FB. I am beginning to feel like a stalker. I am stuck in Tampa, running out of my epilepsy meds and my husband has to be back to work tomorrow. We got rebooked on a flight that was supposed to leave this morning, only to have it cancelled as we left the airport.

We asked about a hotel voucher, told that SWA didn't do that, only to be loaded on an airport shuttle with 5 other people that had vouchers from SWA. WTF? So, now I have paid to get tickets on another airline, my original tickets on SWA, 2 nights in a hotel and still no response from SWA? Plus, this is all supposed to be ATC and weather? Since when does weather or ATC affect airports from Cincinnati to Maine, and from Tampa to San Francisco? At least be honest. People can see weather reports and everyone is posting them from every airport across the nation, and why are flights cancelled today and tomorrow? Sneaky, sneaky and Shame!