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Southwest Airlines Community

Re: ERROR: Confirmed reservation is unticketed

AZ1
New Arrival
Solution

I managed to talk to a customer service representative at Southwest.

My ticket was indeed unticketed due to Southwest website issues.

The representative helped me cancel my reservation and add the funds to my 'travel funds' on my SWA account since I did not wish to travel given the current COVID-19 situation.

Re: ERROR: Confirmed reservation is unticketed

SWDigits
Rising Star
Solution

For Southwest also just updated their policy:

 

https://www.southwestaircommunity.com/t5/Blog/Policy-Update-Clarification-Extending-Travel-Credit-an...


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