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Email said flight was changed, but not updated online? Phishing?

mallhattan
New Arrival

Hi all,

We got an email a few weeks ago that Southwest changed our itinerary, and it shows a new itinerary in the email.  But when I log into southwest.com to view the reservation, all I see is the original itinerary.  Anyone else have this experience?  Which itinerary is the correct one?  Is the email just some weird phishing scam?

thanks

Codi

 

2 REPLIES 2

Re: Email said flight was changed, but not updated online? Phishing?

dfwskier
Top Contributor

If the email came from ifly.Southwest.com, it is real

 

Did it include a valid confirmation number.?

 

you could reach out to SW to ask your question. your options are listed in the contact us link below. You could also try the cell app chat function.

Re: Email said flight was changed, but not updated online? Phishing?

bec102896
Top Contributor

If you are looking on the website sometimes it will show your old flight on your upcoming trips until you actually click to view that trip (weird and confusing I know) I would try pulling up the reservation with the confirmation number to verify the flight you are actually booked on. you can also call southwest to reconfirm your flight 800-435-9792 (hold times may be long)