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Email said flight was changed, but not updated online? Phishing?
Email said flight was changed, but not updated online? Phishing?
06-12-2022 06:51 PM
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Hi all,
We got an email a few weeks ago that Southwest changed our itinerary, and it shows a new itinerary in the email. But when I log into southwest.com to view the reservation, all I see is the original itinerary. Anyone else have this experience? Which itinerary is the correct one? Is the email just some weird phishing scam?
thanks
Codi
Re: Email said flight was changed, but not updated online? Phishing?
Re: Email said flight was changed, but not updated online? Phishing?
06-12-2022 07:48 PM
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If the email came from ifly.Southwest.com, it is real
Did it include a valid confirmation number.?
you could reach out to SW to ask your question. your options are listed in the contact us link below. You could also try the cell app chat function.
Re: Email said flight was changed, but not updated online? Phishing?
Re: Email said flight was changed, but not updated online? Phishing?
06-12-2022 11:10 PM
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If you are looking on the website sometimes it will show your old flight on your upcoming trips until you actually click to view that trip (weird and confusing I know) I would try pulling up the reservation with the confirmation number to verify the flight you are actually booked on. you can also call southwest to reconfirm your flight 800-435-9792 (hold times may be long)
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