Error by SW changing flights

[Dave3232]

Southwest changed my reservation and left me at the first stop over, the second segment disappeared! Cannot get help unless wait hours on the phone because of their major error. Should better test software changes before using on active consumer database.

[dfwskier]

Get off the phone.

Instead use e-mail, twitter or facebook - click on contact us below.

The cell chat function is good, too -- and it is working today. 

[chgoflyer]

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@dfwskier wrote:

Get off the phone.

Instead use e-mail, twitter or facebook - click on contact us below.

The cell chat function is good, too -- and it is working today. 

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It is?

I've been spot-checking it all week, usually 2-3 times a day, and it's not been working for me at all. Wasn't working earlier today, isn't working now.

I wonder if it's capacity-limited, and connection is luck-of-the-draw?

[dfwskier]

I checked chat before my earlier post. It was working then

[gsking]

Chat is running again. 

Had to fix a flight with the same problem.  Odd, but fortunately rare.